Terne Lab ("we", "us", "our") is committed to handling personal information responsibly. This Privacy Policy describes what information we collect, why we collect it, and how we use and protect it. It applies to all individuals who interact with our website at ternelab.cyou or contact us directly about our interior design services.
By using our website or submitting a contact enquiry, you acknowledge that you have read and understood this policy.
1. Information We Collect
Information You Provide Directly
When you fill in our contact form or reach out to us by email or phone, we may collect:
- Your full name
- Your email address
- Your phone number (if provided)
- Details about your project or enquiry
- Your property address or location (if relevant to your enquiry)
Information Collected Automatically
When you visit our website, certain technical data is collected automatically through standard web technologies. This may include your IP address, browser type, operating system, pages visited, and the time and date of your visit. This data is collected in aggregate and is used to understand how our website is used.
Cookies
Our website uses cookies to improve your experience. Please refer to our Cookie Policy for full details on what cookies we use and how to manage them.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries about our design services
- To provide quotations or proposals based on your project requirements
- To manage and fulfil our contractual obligations on active projects
- To communicate project updates, scheduling, and documentation
- To improve the quality and content of our website
- To comply with applicable legal obligations
We do not use your information for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties.
3. Legal Basis for Processing
We process your personal data on the following lawful bases under Malaysian data protection law and applicable privacy regulations:
- Contractual necessity: To fulfil our obligations when you engage us for a project
- Legitimate interests: To respond to enquiries, manage client relationships, and improve our services
- Legal obligation: Where required by law (e.g., record-keeping requirements)
- Consent: Where you have explicitly consented to a particular use of your information
4. How We Share Your Information
We may share your information with trusted third parties only where necessary and appropriate:
- Service providers: Such as cloud storage, email, or analytics platforms that support our operations. These parties are contractually bound to handle data securely and not to use it for their own purposes.
- Contractors and tradespeople: If you engage our Project Tending service, we may share relevant project details with on-site contractors. We do this only with your knowledge and as necessary to complete the work.
- Legal authorities: If required by law, court order, or regulatory obligation.
We do not share your personal information with unrelated third parties for marketing purposes.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically retained for 12 months. Records related to completed projects are retained for up to 7 years for accounting and legal purposes. After this period, data is securely deleted or anonymised.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption, and access to client information within our studio is limited to staff who require it for their work. No transmission over the internet can be entirely secured, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent at any time, where consent is the basis for processing
- Object to certain uses of your data for legitimate interest purposes
To exercise any of these rights, please contact us at [email protected] or by phone at +60 3-6207 3849. We will respond within 14 business days.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
- Email: [email protected]
- Phone: +60 3-6207 3849
- Address: 29 Jalan Duta Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia